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Workday Account Manager - Virtually based UK/Nordics or Netherlands

Workday Account Manager - Virtually based UK/Nordics or Netherlands

Requisition ID 
2017-14867
Job Locations 
GB-London
Job Family 
Account Management

Responsibilities

Workday Account Manager - Virtually based UK/Nordics or Netherlands

 

Join Alight Solutions, you will have a bright future!

 

Alight Solutions are currently recruiting for a Workday Account Manager located virtually in either the UK / Poland / The Nordcis or The Netherlands. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Cloud Deployment Solutions business group within Alight Solutions.

As the demand for Workday Application Management Services (AMS) continues to grow we require additional personnel to expand the offering, assist with the take on of new customers and maintain our existing levels of service.  Reports to AMS Services Delivery Manager

 

About the Role

 

Your Impact as the Workday Account Manager

 

Customer Engagement/Business Development

 

Will have a designated number of customers to be accountable for:

  • Providing assessment and estimates for new contracts of work (post deployment), supports BDMs and Sales teams on new business bids
  • Managing the preperartion of service agreements and contracts, and all SFDC related data maintenance
  • Conducting customer facing meetings and regular service reviews
  • Liaising with Alight counterparts on global upsell opportunities and other requests (e.g. Marketplace)

Works with Marketing/BDM on promotional activity, represents Aon at industry events

Operational Service Management

  • Resource planning on contracts (SOWs) for assigned accounts
  • Responsible for collating all billing and expense data
  • Co-ordinate resources and tasks across Aon teams
  • Assists with customer escalations
  • Provides PM service on SOWs, co-ordinates consultant activity, and provides weekly status reports

QUALIFICATIONS, EXPERIENCE, SKILLS & KNOWLEDGE

  • Workday HCM/IC/EM certified
  • Proven Client Service credentials and experience
  • Excellent organisational skills, with the ability to prioritise effectively and stay focused under pressure
  • Project Management Experience
  • Candidate will be expected to take and pass WD PM Certification (if not already certified)

 

LOCATION:

Home based, with focus on EMEA located customers and prospects.  Travel time expected approx. 20%

 

About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centres deliver an unrivalled consumer experience for our clients and their people. We have a 25 year operating history formerly the outsourcing business of Aon Hewitt. We are Alight. Reimagining how people and organisations thrive.

 

Our Colleague Experience

 

At Alight Solutions, we are reimaging how people and organisations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

We offer you

 

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organisation.

 

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable country,  national, federal, state or local law.  Alight Solutions is committed to a diverse workforce.

 

DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.  

 

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